Refund and Return Policy

Effective Date: March 10, 2025

At SocialViral, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free refund and return policy. Please read the following guidelines to ensure a smooth and easy return process.

1. Return Eligibility

To be eligible for a return:

• Items must be unused, in the same condition that you received them, and in the original packaging.
• Items must be returned within 30 days of the date of receipt.
• Sale or discounted items are not eligible for return unless faulty.

2. How to Return an Item

To initiate a return:

• Contact our customer service team at info@socialviral.xyz to request a return authorization.
• Once authorized, you will receive instructions on how to send your item back.
• Please ensure the returned item is well-packed and includes the original receipt or proof of purchase.

3. Refund Process

Once we receive and inspect the returned item, we will notify you about the status of your refund. If your return is approved, we will process your refund to your original payment method. Refunds may take 5-7 business days to appear in your account, depending on your payment provider.

4. Exchanges

If you would like to exchange an item for a different size or color, please initiate a return first and place a new order for the item you want. Exchanges are subject to product availability.

5. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Customized or personalized items
• Items marked as final sale

6. Shipping Fees

Shipping fees are non-refundable. You will be responsible for paying for the return shipping costs unless the item is defective or the wrong item was shipped.

7. Damaged or Faulty Items

If you receive a damaged or defective item, please contact us immediately at info@socialviral.xyz with your order details and photos of the damaged item. We will offer you a replacement or a full refund for faulty products.

8. Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time. Any changes will be posted on this page, with the updated “Effective Date.”

9. Contact Us

If you have any questions about our refund and return process or need assistance, please don’t hesitate to contact us at info@socialviral.xyz or call us at 609-897-5945.

Meta Title: Refund and Return Policy – SocialViral Clothing Store | Hassle-Free Returns and Refunds
Meta Description: Learn about SocialViral’s hassle-free refund and return policy. Return your items within 30 days for a full refund. Discover the steps to initiate a return or exchange. Effective Date: March 10, 2025.